Employer
Duties & Responsibilities:
• Help customers with their questions and complaints
• Give customers information about products and services
• Ensure customer satisfaction and provide professional customer support
• Negotiate payment terms and arrangements, where applicable
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Respond to customers on all inbound/outbound calls
Skills & Abilities:
• Previous experience in an Agent/Customer Service
Representative is preferred but not required
• You are empathetic, a good listener, and want to help others
• You have a desire to grow and drive your career forward
Additional Position Details:
• Competitive Salary starting at $16.00/ hour + Potential Bonus (if applicable)
• Health & Dental Benefits available after an initial waiting period
• Casual Dress Code
• Amazing work culture where you can learn and grow
• Full Time – Various shifts including afternoons, evenings, and weekends
• Hybrid work environment – work from home option with mandatory 1 day per month or week in office work
How to apply:
Via Agilec - meomadeley@agilec.ca