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  • Full Time
  • Whitby
  • September 30, 2022
  • Hours: 40


Inbound Call Centre Agent

Whitby, ON
Urgently hiring
About Us

Excell Communications is one of the largest independently owned-and-operated telecom dealers in Canada, with locations across Southern Ontario. We are looking for motivated and enthusiastic individuals to join our customer service team! We welcome individuals with previous call centre experience, who understand the importance of a terrific client experience.


The ideal candidate should possess:

Minimum of 1-year Call Centre experience
Excellent verbal communication skills with exceptional phone manner
Strong negotiation and objection-handling skills
A high level of motivation and self-confidence
A strong focus on building positive rapport with customers
A willingness to receive feedback to further personal development

Group health benefits
Incentives and rewards
Free* voice & data wireless plan
Discounts on products and Bell home services
Opportunities for growth and advancement within the company
Roles and Responsibilities:

Receive inbound calls and offer a friendly and professional customer experience
Assess and respond to customer needs and inquiries, and recommend a solution
Demonstrate comprehensive knowledge of our products and services
Track and maintain call records and follow up as required
Remain up-to-date on current offerings, promotions, and other business initiatives
Consistently meet and exceed activity goals and objectives
Carry out other business initiatives and administrative tasks, as required
Report all activity to Supervisor
Other Requirements:

Proficiency with computers, Internet, and MS Office programs
Must be outgoing, positive, proactive and self-motivated, with the ability to work independently
Ability to maintain acceptable performance standards including effectiveness, efficiency, and quality
*Deductions will apply for overages outside of prescribed usage limits.

Job Types: Full-time, Part-time


Call Centre: 1 year (Preferred)

How to apply:

Via Agilec -


    Send us a note

    Please use the contact form below or feel free to contact Agilec at 1-800-361-4642.

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