Quality Assurance

Quality Assurance

In pursuit of excellence to better serve our clients and customers.

As an Excellence Canada certified company with a social conscience, we are committed to quality, diversity, privacy, and continuous improvement in order to be the very best at what we do.

Excellence Canada is an independent, not-for-profit organization committed to helping Canadian organizations continuously improve performance and results by providing:

  • innovative national criteria
  • progressive implementation programs
  • services
  • certification

Improvement focus

We selected Excellence Canada for our quality program because, as a human services organization, it provides us with an improvement focus that is balanced between process and relationships/service.

There is clear alignment between our own mission and values and Excellence Canada’s eight quality principles for organizations:

  • Leadership through involvement
  • Primary focus on stakeholders/customers and the market place
  • Co-operation and teamwork
  • Prevention-based process management
  • Factual approach to decision making
  • Continuous learning and people involvement
  • Focus on continuous improvement and breakthrough thinking
  • Fulfill obligations to all stakeholders and society