Website Concentrix
As a Customer Service/Technical Support (Automotive) Bilingual: French/English, you’ll:
Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
Handle contacts from Automotive dealerships across Canada & the US.
Track information and update cases
Perform follow ups on existing cases and close cases, as required
Deliver expert customer experiences…with a smile.
How to apply: