Our core commitment is to provide excellent service to all people, including persons with disabilities.
Agilec is proud to have received the Excellence Canada – Ontario Accessibility Award.
When we chose to be a leader in providing services to persons with disabilities, we understood that we must exceed the legislated requirements of the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Agilec staff members participated in a variety of Accessibility Awareness events in our communities and our Corporate Training team began assisting other organizations in their pursuit of a barrier-free Ontario,
Our Accessibility Commitment
We ensure that Agilec’s new or significantly refreshed websites and web content conform with Web Content Accessibility Guidelines (WCAG) 2.0 Level A. The accessibility functions on this website can be found in the top right corner of each page.
Information and Communication
At Agilec, we communicate in ways that are accessible to each customer.
Upon request, Agilec provides information in an accessible format or with communication support, free of charge and in a timely manner. In doing so we work with individuals to determine how best to meet their needs. When necessary, Agilec will obtain assistance from community partners who specialize in specific forms of communication.
We inform the public about the availability of accessible formats and communication supports through the Accessibility page on our website.
Agilec provides customers with as much advance notice as possible in the event of a planned service disruption. In the event of an unexpected disruption of service or office closure, Agilec posts a notice immediately. The notice includes information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
We want to meet or surpass customer expectations while serving all people. Comments regarding how we are meeting those expectations are welcomed and appreciated.
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