Accessibility
Our core commitment is to provide excellent service to all people, including persons with disabilities.
Agilec is proud to have received the Excellence Canada – Ontario Accessibility Award.
When we chose to be a leader in providing services to persons with disabilities, we understood that we must exceed the legislated requirements of the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Agilec staff members participated in a variety of Accessibility Awareness events in our communities and our Corporate Training team began assisting other organizations in their pursuit of a barrier-free Ontario.
Our Commitment to Diversity and Accessibility
At Agilec we respect and uphold the dignity of everyone. We believe that diversity in our teams and communities makes us stronger. Variety in opinions and experiences helps us to provide relevant, inclusive services.
Our company works to prevent, minimize, and remove barriers for people with disabilities. Our goal is to ensure that all customers and employees can access our locations and services. Every Agilec employee helps to honour this commitment.
Our Accessible Customer Service Policy contains our promise to provide accessible services.
Our Accessibility Compliance Report, which we file with the Government of Ontario every 3 years, certifies our ongoing compliance with AODA.
Website Accessibility
We ensure that Agilec’s new or significantly refreshed websites and web content conform with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. The accessibility functions and statement on this website can be found by clicking on the blue-man icon on the bottom left corner of each page.
Information and Communication
At Agilec, we communicate in ways that are accessible to each customer.Upon request, Agilec provides information in an accessible format or with communication support, free of charge and in a timely manner. In doing so we work with individuals to determine how best to meet their needs. When necessary, Agilec will obtain assistance from community partners who specialize in specific forms of communication.We inform the public about the availability of accessible formats and communication supports through the Accessibility page on our website.
Service Disruptions
Agilec provides customers with as much advance notice as possible in the event of a planned service disruption. In the event of an unexpected disruption of service or office closure, Agilec posts a notice immediately. The notice includes information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
Feedback
We want to meet or surpass customer expectations while serving all people. Comments regarding how we are meeting those expectations are welcomed and appreciated.
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