Job Duties:
Responding to customer inquiries either in person, over the phone or via email.
Completing documentation in response to customer inquiries. Documentation may include an email response, written report and/or a written form.
Reviewing the current on hand inventory and ordering required product from wholesale vendors. This product includes bulk soil, sod, nematodes, mailboxes, furniture etc.
Entering information from a manual (handwritten form) into an excel spreadsheet. These reports include returns/exchanges, customer surveys and other data information we may be collecting.
Respond to customer inquiries about landscaping and schedule appointments between the landscape designer and their clients.
Take delivery information from customer and arrange the dates for delivery.
Ensure that the items that require delivery are completed within the committed timeframe. This may include contacting the delivery driver, requesting for an additional driver, and organizing and arranging deliveries in co-ordination with the floral shop.
Sell gift certificates to customers either over the phone or in person.
Administer donations. This includes sending the initial donation request form to the donation committee for review, communicating with the customer on whether or not their request was accepted and providing the donation product as specified by the committee.
Provide product information for customers. This may include identifying types of plants, plant diseases, insect identification and information on any product within the store.
Inform customers of the available programs to encourage customer loyalty (grow for the green, seminars).
Tabulate receipts and provide appropriate coupons for the Grow for the Green customer. Once completed, provide the customer information to reception.
Administer large corporate customer account payments.
Process refunds and exchanges in accordance with the company’s policies and procedures. (Includes compiling tracking form and some basic analysis).
Advising management of any potential product, customer, or employee concerns.
Remove inventory used by the flower shop, ensuring that the inventory in the system reflects the accurate in store inventory.
Administer write offs in accordance with the company’s policies and procedures.
Process employee purchases in accordance with the specified policy and procedure.
Cashier (please refer to cashier job description).

Requirements:
Strong customer service skills.
Able to multi-task.
Able to quickly navigate the internet and or library resources to provide responses to customer inquiries.
Able to create reports, tables, and presentations with computer software (Excel, Word, basic programs, internet, etc.).
Able to analyze data to recognize and act on consumer trends.
Strong organization skills: complete daily reports, respond to customer inquiries and ensure deliveries are completed all in an orderly and timely manner.
Attention to detail.
Able to risk manage and easily identify how to increase profit and decrease costs.
Enhanced Stress Management: Able to quickly resolve conflicts, multitask and work in a busy environment while maintaining a positive, co-operative demeanor.
Able to make rational and quick decisions in a stressful environment.

Core Competencies:
Customer Focus
Communication
Energy and Stress
Teamwork
Leadership
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity

How to apply:

Via Agilec - meomadeley@agilec.ca