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  • Full Time
  • Bracebridge
  • $39,000 USD / YEAR
  • June 30, 2022
  • Hours: 40
  • $39,000

Website Hear Well Be Well

DO YOU WANT TO POSITIVELY IMPACT PEOPLE’S LIVES? WITH OUR COMPANY, YOU WILL!

Company background:

For over 36 years we have conducted comprehensive hearing tests and sold hearing aids to profoundly improve the quality of our clients’ lives. Our stellar reputation is based on all staff being highly caring and empathic to our clientele and providing exceptional client service. Client satisfaction scores exceed 98% and our goal is to maintain this rating at all locations.

We are currently recruiting for:

Client Care Representative – Bracebridge, ON

This is an excellent opportunity if you are a caring, yet driven, person with solid experience and a passion for sales, working with seniors and who is looking to be part of a vibrant growing organization. Our team-based environment helps you develop personally and professionally while participating in a competitive and very progressive compensation program that includes salary, commission, team bonuses and group benefits. Commission can range from 5% to 35% or more of the base salary. Strong efforts result in higher compensation. We offer a paid, comprehensive training period of approximately 4 weeks.

Our successful candidate possesses the following skills and qualities:

Strong interpersonal skills
Results-oriented, results-driven
Critical thinking skills
Enjoys calling people on the phone to help them move forward with their hearing health
Uses consultative sales skills when dealing with clients and enjoys selling
High emotional intelligence: compassionate, empathic, open to feedback, and creates win/win conversations
An independent self-starter
Competent at administration work
Uses good judgment and has the maturity to know what the right thing to do is
Highly positive in thoughts and actions
Motivated to learn and develop your career
Self-aware and seeks further development personally and professionally
Excited to work in a team environment of like-minded people
Key responsibilities:

Consultative Sales

Work with the Hearing Specialist to help uncover the needs and desires of the prospective client
Be recognized as a Hearing Advisor for our prospective clients by demonstrating knowledge of hearing loss and solutions while being very inquisitive and empathetic to the prospect’s hearing health
Help the prospect come to terms with their hearing loss, and encourage them to move forward with the right hearing solution
Help overcome objections that might be given
Client and prospect relations

Greet clients and ensure they feel important and well cared for
Engage with clients and book the appropriate appointments
Help clients come to terms with their hearing loss and hearing needs and encourage them to take action
Proactively and consistently follow-up with all prospective clients to help them with their questions and decisions to move forward
Proactively ask for referrals with our happy clients and prospects
Hearing aid maintenance

Cleaning and Troubleshooting hearing aids
Small repairs
Administration

Manage the office’s needs
Complete all transactions from client appointments to ordering and receiving payment for all products
Prepare documents for government, clients, and healthcare professionals
Support other associates as necessary, which could mean traveling to another office location
Inventory management
Qualifications and experience/skills required:

High school graduate required
Post-secondary education preferred
Demonstrated 3 years sales and client service experience required
Minimum 2 years administrative experience with strong independence, organizational and prioritizing skills with a high proficiency in Microsoft office software and working knowledge of accounting software required
Experience working with seniors preferred
www.hearwellbewell.ca: visit our website to understand our Values, our Charitable Work and how our clients feel about us.

We thank all candidates for their interest in our organization and this opportunity; however, only those candidates to be interviewed will be contacted. Please do not call; please email your resume.

 

How to apply:

email resume to leanne.williams@hearwellbewell.ca

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    Please use the contact form below or feel free to contact Agilec at 1-800-361-4642.

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