Please note: This is a TEMPORARY, FULLTIME contract with potential for extension depending on funding and program evaluation.
Participant Screening, Sign-In and Intake:
• Act as the first line of contact to engage and support participants as they access S.H.I.F.T. programs.
• Perform health screening of all participants who wish to enter the space for service.
• Complete necessary entry and intake paperwork with all participants entering the Emergency Overnight Shelter program.
• Communicate and uphold S.H.I.F.T. policy and procedures and hold participants accountable to program expectations.
• File appropriate participant and program documentation accordingly.
Brief Case Management, In-reach, and Data Management
• Maintain both paper and electronic records of participant information and interactions.
• Assess the admissibility of all shelter participants, upon entry to the program space.
• Engage participants in diversion conversations to assess reasonable and accessible alternatives to shelter and seek to find alternatives for inadmissible participants.
• Complete a full and thorough intake with all new incoming participants as well as a full check-in/updated intake with all returning incoming participants.
• Act as case manager for shelter participants with a specific focus on housing-related goals/tasks, aimed at moving participants on to safe and appropriate housing (or housing alternatives) as quickly as possible.
• This case management role will include follow-up with shelter participants regarding progress, facilitating appropriate referrals to services, and assisting participants in developing an individualized plan for housing.
• Engage Daytime Drop-In Centre and Community Dinner program participants in passive conversations about needs and make appropriate connection with the S.H.I.F.T. Outreach Worker as necessary for ongoing supports/case management.
Site and Program Supervision:
• Oversee operations of Daytime Drop-In, Community Dinner and Emergency Overnight Shelter programs, during shift hours.
• Perform health screening of volunteers prior to them entering the space.
• Supervise volunteers performing duties related to the operation of the Community Dinner and Emergency Overnight Shelter programs.
• Direct volunteers as necessary, in the performing of shift duties, particularly with respect to Health & Safety protocols.
• Model good hand hygiene, appropriate social distancing, wear PPE and promote expectations of Health & Safety protocols.
• Provide supervision and oversight to Shelter Support Workers onsite and utilize their supports for housing-related activities/tasks whenever necessary.
Collaboration and Communication with Coworkers, Supervisor and Volunteers
• Maintain open and appropriate communication with the other staff, On-Call Manager and Volunteers.
• Communicate with On-Call Manager as necessary for support and in the event of an incident requiring an incident report.
• Provide important information and details regarding participants to volunteers and Shelter Support staff, to serve effectively and appropriately those accessing the program.
• Communicate with cross-shift Intake Worker(s) any important, pertinent, and relevant information regarding participants, interactions, and expectations, to ensure a smooth transition from day to day.
• Utilize the support and/or supervision of the On-Call Manager and Executive Director as necessary.
• Utilize the support and assistance of the Shelter Support staff for any tasks related to participant’s ongoing housing-related goals.
• Utilize the supports of the S.H.I.F.T. Outreach Worker to support further case management.
• Diploma or degree in social services related field along with relevant experience.
• Experience providing full cycle support, coaching, and counselling and in completing intake and assessment procedures preferred.
• Excellent administrative skills including case management and computer use.
• Lived experience of homelessness and/or experience working with homeless and/or marginalized individuals is an asset.
• Demonstrated competence to work with challenging behaviour and stressful situations and possess effective conflict and crisis management skills.
• Knowledge of current social issues related to homelessness, mental illness and substance use preferred.
• Excellent interpersonal, verbal, and written communication skills and ability to set effective personal boundaries with both clients and co-workers.
• Proven ability to problem-solve, multi-task and work both independently and as an effective team member.
• NVCI and Level C First Aid and CPR, including working knowledge of AED an asset.
• Vulnerable Sector Screening (Police Check)
How to apply:
Via Agilec - firstname.lastname@example.org