This role involves data entry to assist our Customer Service Team. It also includes sending invoices for orders that shipped the previous day.
• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter, expedite and fulfill customer orders
• Reactively and responsively communicate with customers to serve their needs
• Manage customer inventory requirement through use of Purchase Requisition Process
• Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner.
• Communicate with production regarding any potential late shipments and proactively communicate with customers as necessary.
• Use the company’s Customer Relationship Management software to document customer interactions, requirements, and communications.
• Coordinate with the Production Department to obtain accurate shipment lead-time information and use the Scheduler tool with every order.
• Requires high school graduate level reading and problem solving.
• Communication, math and problem-solving skills and no previous experience, or equivalent.
• Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
• Follow company procedures for using our software system to efficiently manage the order fulfillment process.
• Basic to intermediate math aptitudes and a detail-oriented information processing capability.
• Proficiency with Windows based software including Microsoft Office Applications.
Start Date: ASAP
Posted: November 14th,2022
Please note this job is posted by Agilec on behalf of an employer. This employer is currently using Agilec’s recruiting services. Agilec is not a temporary nor staffing agency, we are an Employment Ontario Service Provider that offers no cost services to those in the community. Agilec welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. We thank you for your interest, but only candidates selected for an interview will be contacted.
How to apply:
Via Agilec - email@example.com