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  • Full Time
  • Innisfil
  • December 31, 2022

Employer

Role Summary:
Reporting to the Director of Resort Services this dynamic leader has proven excellence in housekeeping service delivery and will effectively lead the Property Services and Housekeeping department. This role is responsible for achieving successful in-suite, facilities and condominium cleaning programs through the creation and execution of a comprehensive Property Services and Housekeeping strategy, resort-wide.

Responsibilities:
● Responsible for the in-suite, facilities, and condominium common element cleaning operations throughout the resort
● Accountable for all departmental Human Resource functions including scheduling, payroll, recruitment, and training
● Responsible for all departmental financial functions including budget and capital creation and management, all associated revenue streams, expenses, labour and productivity
● Oversee resort laundering service through third party vendors
● Maintain resort cleaning inventories including towels, sundries, toiletries, and chemicals
● Responsible for the creation and maintaining of all departmental policies aligning with approved health and safety practices
● Maintain superior customer relations by acting as a liaison between Friday Harbour homeowners and guests
● Foster the assessment, development and implementation of new in-suite cleaning solutions and quality assurance standards
● Employ systems and reports to regularly maintain and analyze homeowner and guest data for maximum service effectiveness and profitability
● Conduct regular homeowner feedback campaigns in the form of in person queries or focus groups and tabulate feedback for action plans and program evaluation
● In collaboration with the Marketing and Communications team, determine best practice marketing solutions for In-suite cleaning campaigns
● Ensure adherence to all federal, provincial, and municipal laws, policies and procedures related to Property Services and Housekeeping
● Establish and communicate clearly defined departmental goals and objectives for the Property Services and Housekeeping department
● Ensure that superior service standards are met and exceeded by colleagues and leaders in all Property Service and Housekeeping areas
● Solution focused mindset, responsible for conflict resolutions, resolving concerns and answering questions
● Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
● Adhere to all environmental policies and programs as required
● Other duties as assigned

Requirements:
● Diploma or degree in hospitality, travel and tourism or related field an asset
● Valid Ontario driver’s licence
● Minimum 5 years’ previous experience in a similar role within the hospitality or resort industry
● Previous leadership experience in hotel operations or Housekeeping
● Must possess excellent customer service skills
● Must be computer literate. Preferred candidate will have previous experience with resort management software, Microsoft Word and Excel
● Strong verbal and written communication skills
● Detail-oriented and works with a high degree of accuracy
● Ability to multi-task in a fast-paced environment
● Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

How to apply:

Via Agilec - meomadeley@agilec.ca

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