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Position Overview:

Reporting to the Production Manager with a dotted line to the Site Manager, monitor and support the daily operations of the automation system.


· Analytical nature and able to problem solve
· Able to prioritise multiple tasks and work load
· Practical attitude and ability to learn new skills and tasks
· Good Communication Skills
· Familiarity with Windows Operating System
· Fluent with Office Products (Word, Excel, Outlook, etc.)
· Familiarity with Remote Access Tools (e.g. Windows Remote Desktop, PC Anywhere, VNC) an asset
· Familiarity with Networks an asset

Knowledge/Experience Required:

· Formal education/training in an IT related field or in computer programming
· Extensive knowledge of Excel, VBA programming and macro creation
· Previous Support role in an IT environment an asset
· Able to demonstrate problem solving ability
· Previous exposure to dealing directly with people in a support / service role
· Bilingual French & English (Oral & Written) an asset

Primary Job Functions:

· Regular (hourly / daily / weekly / monthly) system monitoring and checks
· Complete daily reports and checklists based on regular checks
· Complete daily activity log based on open/close tickets
· Assist onsite production supervisor through targeted monitoring of control room screens, BWOS and all other system vitals
· Be present on production floor during shift changes and perform fault correction in all areas as and where needed
· Assist onsite production supervisor by escalating abnormalities to remote centers
· Assist onsite production supervisor by blocking/unblocking machinery as required for maintenance and cleaning schedules
· Regularly follow up on and perform investigations on suspect TU’s, totes, routes, orders, inventory abnormalities and other regular exceptional events .
· Document and create procedures for the purpose of incident prevention
· Manipulation and adjustment of System Controls
· Maintain and refresh the control room monitors
· Ensure orders are picked and routes are closed on time
· System Recovery in event of a Server failure (Server Fail over / Database Recovery)
· System monitoring (order flow, picking performance, material flow)
· Coordinate with 3rd Parties where necessary (E.g. Hewlett-Packard)
· Support in escalation management
· Signal and report any and all abnormalities
· Attend alignment staff meetings
· Assist customer directly with all IT, inventory, scanning, RF, routing or any other system related issues
· Assist customer in answering their questions
· Ensure control room is always clean, organized and free of debris
· Continuous Improvement
· Perform regular spot-checks of products to ensure that they are properly profiled
· Perform routine investigations on all TU’s that exhibit instability, that crash or that fall apart (all incident reports)
· Perform profiling of all new products as per the new product profiling policies.
· Perform thorough analysis of weekly freebies and promotional items
Lead and escalate all change requests and bug reporting as per established policies.

Job Type: Full-time
Salary: $62,000.00-$67,000.00 per year

How to apply:

Send resume to ptavares@witron.com

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