Professional Development

This Certification course helps you recognize the signs and symptoms of a mental health problem or crisis so that you can effectively respond with a confident conversation and guide with appropriate resources and support.

Boost your emotional intelligence by understanding the eight emotional behaviours and take away strategies that will help you recognize and respond to behaviours effectively.

Based in the theories of Motivational Interviewing (MI) and Stages of Change, identify when resistance is present and develop skills to engage with the individual, helping them to move past resistance toward change.

Build on your knowledge of discord and resistance, develop skill competency, and practice motivational interviews by navigating the conversation and recognizing/responding to change talk.

Increase your effectiveness by improving your communication skills and discuss steps for improving communication.

Learn techniques for recognizing and responding effectively in conflict situations. Identify individual and team responses to conflict and how to deal with them.

This Certification course helps you recognize the signs and symptoms of a mental health problem or crisis so that you can effectively respond with a confident conversation and guide with appropriate resources and support.

Through the latest workplace research, explore why misunderstandings happen, what gets in the way of effective communication, and what you can do about them.

In the rush to reach outcomes and satisfy competing priorities, there’s often little time to consider what is happening around us. Discuss how we make ethical decisions and the biases that can affect them.

Based in the theories of Motivational Interviewing (MI) and Stages of Change, identify when resistance is present and develop skills to engage with the individual, helping them to move past resistance toward change.

We are likely to work with five different generations within the same organization. Explore the benefits of working in a diverse workplace and strategies for managing some of the pitfalls.

In an escalating situation minutes matter. Attending this course will give you the knowledge, practice, and confidence to de-escalate someone’s behaviour effectively.

Increase your confidence to intervene when someone is at risk of suicide.

How do you remain agile and build resiliency despite rapid and continuous change? This interactive session examines mental health and how we can improve it in the workplace.

Too often giving feedback is a painful or avoided task yet this skill increases the quality of collaboration and workplace satisfaction. Discover what effective feedback sounds like and how to deliver it in a way that works for everyone.

Conflict is inevitable. How we deal with conflict is unique to every one of us. Examine the forces that are at the heart of every conflict while working to discover the principles, skills, and strategies that will transform conflicts into opportunities.

In times of significant disruption and change, our resiliency is tested and varies from person to person, experience to experience. Examine mental health and how we can improve it in the workplace. Find out what you can do to support good mental health and prevent crises.

Understanding the eight emotional behaviours that help, or hinder your success at work. Take away strategies that will help you recognize and respond to behaviours effectively.

Examine commonly held beliefs and realities of ethical decision-making. We share research on the topic of effective ethical decision-making and assist you in understanding the effect of AI on our decision-making and what we can do about it.

In the rush to reach outcomes and satisfy competing priorities, there’s often little time to consider what is
happening around us. We explore how we make ethical decisions and the biases that can affect them.

This training examines the thinking skills, strategies, and standards that assist us to approach information and situations more objectively. Discover what gets in your way and how you can move past it.