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This Crisis De-escalation Training webinar (formerly titled Crisis Intervention) will assist you to work with individuals who are in crisis.

Training objectives:


•    Crisis

•    Crisis Intervention Principles

•    Your role during an escalating situation (including limitations)

•    Team roles during an escalating situation


•    Challenging behaviours on the telephone and in-person

•    Emotional triggers and techniques for remaining calm

•    Warning signs of an escalating situation

•    Crisis intervention skills


•    Effective empathetic listening techniques during crisis

•    How to set limits and avoid power struggles

•    Crisis intervention strategies for recognizing and defusing challenging behaviour

•    Steps that de-escalate situations and help you stay safe

•    How to respond to unsafe situations at your location


•    Non-verbal ways to de-escalate including body positioning

•    Verbal techniques for de-escalating situations on the telephone and in-person including, acknowledging perspective, rolling with resistance, and setting limits

•    R-E-S-T steps for crisis intervention


2021 CEU pre-approval from:

VRA 25602

CVRP AGILEC(web)-CIT-2021-2.75

Date(s) - 08/02/2022
1:00 pm - 4:00 pm


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