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This Crisis De-escalation Training webinar (formerly titled Crisis Intervention) will assist you to work with individuals who are in crisis.

Training objectives:


•    Crisis

•    Crisis Intervention Principles

•    Your role during an escalating situation (including limitations)

•    Team roles during an escalating situation


•    Challenging behaviours on the telephone and in-person

•    Emotional triggers and techniques for remaining calm

•    Warning signs of an escalating situation

•    Crisis intervention skills


•    Effective empathetic listening techniques during crisis

•    How to set limits and avoid power struggles

•    Crisis intervention strategies for recognizing and defusing challenging behaviour

•    Steps that de-escalate situations and help you stay safe

•    How to respond to unsafe situations at your location


•    Non-verbal ways to de-escalate including body positioning

•    Verbal techniques for de-escalating situations on the telephone and in-person including, acknowledging perspective, rolling with resistance, and setting limits

•    R-E-S-T steps for crisis intervention



Date(s) - 08/09/2022
9:00 am - 12:00 pm

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