Responsibilities:
Greet customers as they arrive at the Starbucks outlet and inquire into their orders
Provide quality beverages, whole bean and food products Consistently for all customers by adhering to all recipe and presentation standards
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
Educate customers by presenting and explaining the coffee drink menu and answering questions
Sell coffee and coffee grinding/brewing equipment by explaining differences in coffee beans and coffee preparation machines and demonstrating how brewing equipment operates
Maintain inventories by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies, pastries and cookies for coffee bar
Keep equipment operating by following operating instructions, troubleshooting breakdowns
Ensure that any complaints are resolved in a positive manner, keeping customers happy ensuring recurring business
Ensure that Starbucks merchandising and signing standards are followed
Handle payment transactions in an efficient manner
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned

Requirements:
Working towards a diploma or degree in tourism or hospitality considered an asset
Previous experience in a retail or coffee shop environment an asset
Food Handlers Certification an asset
Cash handing experience required, including the use of a point of sales system
Must possess excellent customer service skills
Must be computer literate. Preferred candidate will have previous experience with point of sale software, Microsoft Word and Excel
Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

How to apply:

Via Agilec - meomadeley@agilec.ca