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  • Full Time
  • Cambridge
  • November 1, 2022
  • Hours: 40

Eclipse Automation Inc.

Reporting to the Service Supervisor, the Service Solutions Specialist will provide outstanding sales and service solutions to existing and potential customers. The Service Solutions Specialist will work directly with all customer departments regarding service opportunities as well as identifying key challenges for further partnering prospects. The incumbent will also work with the management and plant personnel to deliver the Eclipse Vision and the Eclipse Entrepreneurial Culture.

The Service Solution Specialist job responsibilities may include but are not limited to:

Technical

Prepare, detailed technical proposals for all customer related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
Invoicing service work, including spare parts orders, system projects, service visits, and service support
Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations
Follow up with customers regarding service issues and warranty claims
Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
Efficiently utilize modes of communication and understand customer expectation with respect to communication via email, cell phone, in-person response etc.
Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
Schedule and allocate resources to ensure that service jobs are properly staffed
Proficient in MS office, word and excel

Project Execution

Collaborate with corporate service department as needed
Excellent time management and organization skills are required
Requires professional written and verbal communication and interpersonal skills.
Must be self-motivated, process-minded individual, who is resourceful and reliable
Courteous and able to remain composed under pressure and strict timelines
Handle customer service inquiries and service-related issues in a timely manner
Compete other duties and projects as assigned
Must be self-motivated and lead by example with a positive attitude and outlook
Ensure business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct Code
Adhere to the Eclipse Project Operating Policy
Maintain a good corporate Citizen role in support of Eclipse Corporate Vision
Adhere to all Health and Safety rules and procedures
Foster the development of a culture reflective of the core values of the business
Adhere to all ISO rules and procedures
Maintain company confidentiality
Expectation of travel is less than 10% of time; however this may be exceeded in exceptional circumstances to meet project needs

Qualifications:

Successful completion of either a University Degree or College Diploma in Mechanical/Electrical or Engineering/Robotics Automation Technology or have a Certificate of Qualification for a Machine Tool Builder and Integrator.
5+ years’ experience in the custom automation industry
Experience in Project Management an asset
Prior customer service within an automation environment an asset
Ability to cost manufacturing components an asset
Knowledge of accounting principles and sound business practices.
Work requires professional written and verbal communication and interpersonal skills.

How to apply:

Via Agilec - jfruhner-travers@agilec.ca

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