Job Description
The duties of a tow truck operator consist of communicating with a dispatcher, driving to the scene of an accident or breakdown, connecting the vehicle to the tow truck and transporting it. The driver will be responsible for attaching the disabled vehicle to the tow truck. Depending on the type of tow truck, this may include using a chain, winch, steering locks, and other devices as well as affixing lights on the towed vehicle.
Drivers will interact with customers, speaking to them about their automotive problems, potentially diagnosing the cause, and providing necessary assistance. As such, a tow truck operator will need to be able communicate well and will need to have a basic knowledge of cars and automotive parts. Many tow truck drivers will perform small repairs on the scene of a breakdown such as changing tires, reconnecting parts, or jumpstarting a vehicle. Some familiarity with automotive maintenance and repair may be required, but most of it can be learned on the job. The driver will also have to write up reports of services rendered and accept payments.

Requirement
• Provide Towing and roadside assistance in a safe, professional and timely manner, free of accident, injury or damage
• Submit accurate invoices and appropriate payment on time for processing each week
• Maintain truck fluid levels according to manufacturer instruction
• Abide by Municipal, Provincial and Federal Laws, rules ordinances and maintain a clean driving record
• Maintain truck and equipment in a safe, clean state (cleaning the inside and outside of the company truck), operate it in a safe and professional manner
• Consistently ensure quality customer service through professionalism, timely response, skill and courtesy
• Maintain personal appearance and hygiene and uniforms in compliance with established Company standards
• Attend training and achieve professional certification as directed by Management
• Study information provided by the Company to maintain and upgrade industry and job knowledge
• Assist in training new employees when requested
• Clean up accident scene and remove debris from damaged vehicles off the roadway
• Perform lock outs for customers who have locked their keys in their car
• Inspect truck equipment and supplies, such as tires, lights, brakes, fuel, oil and water
• Invoices and paperwork must be prepared completely, correctly and on time for processing each week
• Perform other duties as requested
• Possess correct and valid drivers license, “G” Class or above
• Live in geographical area which will allow timely response to calls from home after hours, as required
• Possess good English verbal communication, legible handwriting, and basic math functionality
• Ability to safely lift 75 pounds unassisted
• Ability to sit in vehicle seat for extended periods, significant amount of driving, bending, lifting, listening to and responding to GPS, Tablet and phone communications
• Must be able to work ; days, evenings, weekends and on-call
• Must possess the ability to add, subtract, multiply and divide as well as be able to compute rate and percent
• Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• A general understanding of vehicle mechanics
• Driving record must meet the requirements of company insurance carrier and company fleet safety program
• Driver must meet the driver qualification standards set forth by the Department of Transportation

Start Date: As soon as possible

Posted: February 7th,2023

Please note this job is posted by Agilec on behalf of an employer. This employer is currently using Agilec’s recruiting services. Agilec is not a temporary nor staffing agency, we are an Employment Ontario Service Provider that offers no cost services to those in the community. Agilec welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. We thank you for your interest, but only candidates selected for an interview will be contacted.

How to apply:

Via Agilec - fergus@agilec.ca